Refunds, Replacements, Returns

RETURN POLICY If you wish to return your order for quality reasons, please contact us within 14 calendar days following delivery. To return a purchase, you must email us at katruustore@outlook.com for further instructions.

RETURN OR REPLACEMENT Our policy is valid for 14 days. If 14 days have passed since you received the purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error cannot be returned, and an item cannot be returned more than 14 days after receipt.

NOTES: Please do not return orders for reasons not communicated. Do not send your purchase back to the manufacturer directly. To complete your return, we need a receipt or proof of purchase.

REFUND Once the product is received and inspected, we will send you an email to notify you that we have received your item. We will also inform you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days. The refund timeline depends on the payment method. See below for more details: If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days after receiving the returned item or cancellation request. Please contact your card-issuing bank for further questions. If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

LATE OR MISSING REFUNDS If you have not received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all this and you still have not received your refund, please contact us at katruustore@outlook.com.

SHIPPING To return your item, you must contact katruustore@outlook.com. Our staff will get in touch with you, and you can return the product after confirmation. If you return the product without confirmation, our warehouse will not be able to identify the sender, making your refund unavailable. No restocking fee will be charged to consumers in the event of a product return. The time it takes for an exchanged product to reach you may vary depending on your location. If you are shipping an item worth more than 50 euros, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

NOTES: The shipping costs for returning the product are at your expense if it is not a quality issue.

RETURN ADDRESS Please contact katruustore@outlook.com to obtain the return address. (Do not return your products before receiving confirmation by email from katruustore@outlook.com)

IMPORTANT NOTES Return or replacement is only applicable to products purchased directly through Katrüü.com. If you purchased your product from a third-party seller, please contact them. Once we receive your package and verify that the guarantees are still valid, we will fully refund or replace all eligible products. Please note that all accessories must be new and unopened to be eligible for a refund. To be eligible for a replacement or refund, the products must be in "like new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned without reason, we will deduct the shipping costs from the refunded amount. For all returns, shipping costs are at your expense. If your product is defective, we will refund the shipping costs after inspection and confirmation that your product is under warranty. For any after-sales service issues, please contact us at katruustore@outlook.com, and we will offer a solution tailored to your case. If you email us about a return or refund, we will respond within 24 hours on business days. If you have not received a response within 24 hours, please check your spam/junk mailbox.